Get help
- Email info@jakoai.com. A person answers, normally within one business day.
- Say which chat you use Jako in (Teams, Slack, WhatsApp or the web), and what you asked it.
- Never send a password or a sign-in code. We will never ask for one.
1. Getting started
Jako is available to JakoAI clients. Your organization needs a JakoAI subscription. To start one, email info@jakoai.com.
Microsoft Teams
- Your Microsoft 365 administrator gives consent for Jako in your organization's tenant.
- JakoAI approves your tenant. Send us your tenant ID if we do not have it yet.
- Open Teams, go to Apps, find Jako and select Add. Then send Jako a message in its chat.
Until your tenant is approved, Jako replies "Jako is available to JakoAI clients". That reply is expected. It is not an error.
2. Connecting your accounts
Jako works with your mail, calendar and files only after you connect the account that holds them. Ask Jako to connect, then sign in with your work account and accept the permissions. You can connect Microsoft and Google accounts.
Anything Jako would send or change for you waits for your approval first.
3. Common questions
Jako does not answer
Check that your tenant is approved (see above). If it is, send the message again. If Jako still does not answer, email us the time you sent it.
How do I stop a reminder or a standing job?
Tell Jako to cancel it, for example "stop the meeting briefs". Jako confirms when it is cancelled.
Teams and the web share one Jako
Jako is one assistant with one memory. Link your Teams chat to JakoOS on the web, and both chats share it.
How do I disconnect an account?
Ask Jako to disconnect it, or remove Jako's access in your Microsoft or Google account settings.
4. Removing Jako
To remove Jako for yourself, open Teams, go to Apps → Manage your apps, and uninstall Jako. To remove it for your organization, your administrator blocks it in the Teams admin center and removes its consent in Microsoft Entra ID.
To have your data deleted, email info@jakoai.com. Our Privacy Policy describes what we keep and for how long.
5. Security and privacy
Read our Privacy Policy and Terms of Use. To report a security issue, email info@jakoai.com with "Security" in the subject.
6. Contact
JakoAI, Inc. and Telos Core Systems Ltd.
Email: info@jakoai.com